What Should I Do If I Am Not Satisfied After Using the Product?

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At LESTUON, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes a product may not meet your expectations. Here’s what you can do if you’re not satisfied after using the product:

  1. Contact Customer Support: Reach out to our friendly customer support team within 14 days of receiving your product. We’re here to help and will work with you to address any concerns you may have.

  2. Product Evaluation: We may request detailed feedback on your experience with the product. Your insights help us improve our offerings and better serve you in the future.

  3. Return Conditions:

    • The product must be returned in its original packaging.
    • Include all accessories, manuals, and any free gifts that came with the product.
  4. Refund Process:

    • Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
  5. Exchange Option:

    • As an alternative to a refund, you may choose to exchange the product for another item of equal or lesser value. Any price difference will be adjusted accordingly.
  6. Shipping Costs:

    • The customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
  7. Non-Returnable Items:

    • Certain items are non-returnable, including gift cards, downloadable software, and some health and personal care items.
  8. Exceptions:

    • In the rare event that you receive a defective or damaged product, please contact us immediately for a full refund or replacement, including shipping costs.

Your satisfaction is our priority. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@lestuon.shop .

Thank you for choosing LESTUON. We appreciate your business and look forward to serving you again!